Last Updated: February 4, 2026

At FocusedSpark, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered business operating system. By using FocusedSpark, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

  • Create an account: Name, email address, password, business information, phone number
  • Use our Service: Business documents, tasks, plans, notes, client information, calendar data, meeting transcripts, and any other content you upload or create
  • Communicate with us: Support requests, feedback, survey responses, and correspondence
  • Process payments: Billing information, payment method details (processed by Stripe)

1.2 Information Collected Automatically

When you use FocusedSpark, we automatically collect:

  • Usage Data: Features used, actions taken, time spent, interaction patterns, and navigation paths
  • Device Information: Browser type, operating system, device identifiers, IP address, and general location information
  • Analytics Data: Page views, session duration, conversion events, feature adoption metrics (collected via PostHog)
  • Cookies and Similar Technologies: Session cookies, preference cookies, and analytics cookies

1.3 Information from Third-Party Services

When you connect third-party services to FocusedSpark, we collect:

  • Google Drive: Documents, files, metadata, and folder structure (with your explicit permission)
  • Calendar Services: Meeting schedules, attendees, and event details
  • Communication Tools: Meeting transcripts and conversation data (when you record meetings)
  • Social Media: Profile information and business-related content (when you authorize connections)

2. How We Use Your Information

We use your information to:

  • Provide and improve the Service: Process your data with AI, generate recommendations, automate tasks, and deliver personalized business insights
  • Maintain and secure the Service: Prevent fraud, ensure security, troubleshoot issues, and enforce our Terms of Service
  • Process transactions: Handle subscriptions, payments, and billing through Stripe
  • Communicate with you: Send service updates, respond to inquiries, provide customer support, and deliver important notices
  • Improve our AI: Analyze anonymized, aggregated usage patterns to enhance Ava’s capabilities and recommendations (we do NOT use your personal business data to train our AI models)
  • Comply with legal obligations: Respond to legal requests, enforce our rights, and comply with applicable laws
  • Marketing: Send promotional content and product updates (you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

  • Cloud Infrastructure: AWS, Google Cloud for hosting and storage
  • Payment Processing: Stripe for payment processing and financial transactions
  • Analytics: PostHog for product analytics and usage tracking
  • AI Services: OpenAI, Anthropic for AI-powered features
  • Communication Services: Email delivery and customer support platforms

All service providers are contractually obligated to protect your data and use it only for purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to:

  • Comply with legal obligations and respond to lawful requests
  • Protect our rights, property, or safety and those of our users
  • Detect, prevent, or address fraud, security, or technical issues
  • Enforce our Terms of Service and other agreements

3.3 Business Transfers

If FocusedSpark is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal information.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you individually for analytics, research, and service improvement purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Access Controls: Strict access controls limit employee access to personal data on a need-to-know basis
  • Regular Security Audits: We conduct regular security assessments and penetration testing
  • Secure Infrastructure: Data is stored in SOC 2 compliant data centers
  • Incident Response: We have procedures in place to detect and respond to security incidents

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service and maintain your account
  • Comply with legal obligations and resolve disputes
  • Enforce our agreements and prevent fraud

After account termination, we retain your data for 30 days to allow for account recovery. After this period, your personal data is permanently deleted, except:

  • Information required by law to be retained longer
  • Anonymized data used for analytics and improvement
  • Backup copies, which are deleted within 90 days

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Portability: Export your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Withdraw Consent: Revoke permissions for third-party integrations

To exercise these rights, contact us at support@focusedspark.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality like authentication and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Understand how you use the Service and improve user experience

You can control cookies through your browser settings. However, disabling certain cookies may limit functionality.

8. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

9. Children’s Privacy

FocusedSpark is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@focusedspark.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards to ensure your data receives adequate protection, including:

  • Standard Contractual Clauses approved by regulatory authorities
  • Data Processing Agreements with service providers
  • Compliance with applicable data protection frameworks

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request information about personal data collected, used, and shared
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@focusedspark.com

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation:

  • Lawful Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interests
  • Right to Object: Object to processing based on legitimate interests
  • Right to Restrict Processing: Request limitation on data processing
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

For GDPR-related inquiries, contact us at support@focusedspark.com.

13. AI and Data Processing

13.1 How AI Processes Your Data

Our AI assistant, Ava, processes your business data to provide personalized recommendations and automate tasks. This processing occurs in real-time and is specific to your account. Your data is used only to serve you and is not shared with other users.

13.2 AI Training Policy

We do NOT use your personal business data (documents, client information, financial data, etc.) to train our AI models. We may use anonymized, aggregated usage patterns that cannot identify you or your business to improve our AI capabilities.

13.3 Third-Party AI Services

We use third-party AI services (such as OpenAI, Anthropic. Gemini) that have their own data policies. These providers are contractually prohibited from using your data to train their models.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via:

  • Email notification to your registered address
  • Prominent notice on our website or in the Service

Changes will be effective 30 days after notification. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FocusedSpark
Support: support@focusedspark.com
Website: www.focusedspark.com

By using FocusedSpark, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.

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